AI knowledge base

AI knowledge base for companies, with a source on every answer

RagINS is an AI knowledge base for companies: employees ask questions in Arabic or English and get answers drawn only from the company’s approved documents, each with a citation to the exact passage. It is built for HR, IT, operations, procurement and legal teams in Egypt, Saudi Arabia, the UAE and the wider GCC.

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How the AI knowledge base for companies works

  1. 01

    Add your documents

    Upload PDFs, Word (.docx) files and text files such as TXT, Markdown and CSV, several at a time, or paste text; documents, wikis and drives are indexed with their permissions preserved. Duplicates are detected, and each file is indexed by an ingestion job you can follow.

  2. 02

    Organise and restrict

    Group documents into collections and set who may read each one — by role, department or named user — with a sensitivity label from Public to Restricted.

  3. 03

    Ask in plain language

    Employees ask in Arabic or English. Search combines exact keywords with meaning, then reranks the passages and removes duplicates.

  4. 04

    Get a cited answer

    Each grounded answer cites the page and section it came from. Open the passage with your search terms highlighted.

  5. 05

    “Not enough evidence” instead of a guess

    When the documents do not hold the answer, RagINS says so rather than inventing one.

  6. 06

    See what people ask

    Analytics show the questions asked and each answer’s verdict, and one-click CSV reports cover top questions, activity, access review and an audit extract.

For companies in Egypt, Saudi Arabia, the UAE and the GCC

Arabic and English documents together

Arabic text is normalised — diacritics, tatweel, and alef and ya forms — so spelling variants still match. With a multilingual embedding model, an Arabic question finds an English policy, and the reverse.

Saudi Arabia and the UAE

Where documents and model calls are processed is agreed in the deployment: an agreed cloud region, your own data centre, or hybrid.

Egypt

The whole interface reads in Arabic, right to left, for employees who prefer it, and Epsilon’s Egypt team runs the pilot with you.

Groups across the GCC

Each company is its own isolated workspace, with its own users, documents, collections and audit trail.

How to choose an AI knowledge base for your company

  1. 1

    Citations you can open

    Every answer should point to the page or section it came from, and you should be able to read that passage.

  2. 2

    Honest refusals

    Ask a question your documents do not answer. A good knowledge base says so.

  3. 3

    Permissions before search

    Access rules should be applied before results are ranked, not filtered afterwards.

  4. 4

    Arabic on your own documents

    Test spelling variants and Arabic-to-English questions on your real files.

  5. 5

    Where data and model calls go

    Ask which components run where, and whether any outside AI service sees your documents.

  6. 6

    Administration and audit

    Look for two-factor sign-in, directory provisioning (SCIM), retention rules and a tamper-evident audit trail.

  7. 7

    How content gets in

    Upload files or paste text, and index documents, wikis and drives with their permissions preserved; the sources you use are connected in the pilot.

Frequently asked questions

What is an AI knowledge base for companies?

A system that turns company documents into answers employees can ask for. RagINS finds the relevant passages, writes the answer from them only, and cites the source.

Is RagINS a chatbot for our website?

RagINS is built for your employees: they sign in to your company workspace, and every answer respects that person’s permissions. Any other channel you need is connected in the pilot.

Which file types can we add?

PDF, Word (.docx), and text files such as TXT, Markdown, CSV, TSV and JSON, or pasted text — plus documents, wikis and drives indexed with their permissions preserved. Scanned documents and any other sources you use are connected in the pilot.

Does it work in Arabic?

Yes. Questions, answers and the interface work in Arabic and English, and Arabic spelling variants are normalised. With a multilingual embedding model, an Arabic question finds an English document, and the reverse.

Who can see which documents?

Each document can be limited by role, department or named user, and those rules are applied before search. Someone who loses access to a document can no longer open its citation.

Are our documents used to train public AI models?

Not by default. Model providers are approved per company, deny-by-default, and a built-in answer mode makes no outside call at all.

Can it sync with our file shares and drives?

Yes. RagINS indexes documents, wikis and drives with their permissions preserved, so people only ever retrieve what they are already allowed to see. The sources you use are connected in the pilot.

See the AI knowledge base on your own documents

Bring a representative set of documents and the questions your teams ask. The Epsilon team shows RagINS on them and scopes a pilot. The enquiry does not create an account.

Book a demo The enquiry does not create an account.